1. Use of the Concert Travel service is subject to the following terms:

• All places on the Michael Friel Coaches service must be paid for in advance.
• We cannot issue refunds within 72 hours of the scheduled departure time for an event.
• Michael Friel Coaches services are subject to a minimum of 12 passengers – if this number is not met, the service may not go ahead.
• All reasonable efforts will be made to ensure all passengers get back to the bus after a Michael Friel Coaches event. To this end, please ensure we have a correct mobile contact number for you or a member of your group. Please ensure the phone is switched on.
• Alcohol is not permitted on board. Smoking or vapping is not permitted on board.
• Unruly behaviour, violence or intimidation towards staff or other passengers will not be tolerated.
• Please be aware that our vehicles are fitted with CCTV systems.
• If you have any queries or complaints, please call +353749137379 or +353876656582.

2.Privacy Policy

This privacy policy sets out how Michael Friel Coaches uses and protects any information that you give Michael Friel Coaches when you use this website.

Michael Friel Coaches is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Michael Friel Coaches may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27/08/2024.

2.1 What we collect

1. Your Name
2. Your Email
3. Your Telephone Number

2.2 What we do with the information we gather

Principally we use this information to build our passenger manifest and to ensure our staff have contact details for you should they need contact you while you are travelling with us.

We send any tickets purchased through the site, directly to the email address you provide.

Also to help us understand your needs and provide you with a better service:

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.

2.3 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell, distribute or lease your personal information to third parties. If you believe that any information, we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

3. TERMS OF HIRE

The following conditions apply to all coach transportation contracts with Michael Friel Coaches.

3.1 Booking Confirmation & Ticket Information

Written confirmation by the company will be sent for every booking made with Michael Friel Coaches. You must present this confirmation upon boarding for both outward and return journeys. Passengers without said confirmation cannot be guaranteed travel.

3.2 Your Ticket

Your ticket is a record of our agreement to carry you or to arrange for your carriage.

Your ticket is non-transferable and may only be used for whom it has been bought.

3.3 Carriage of children and young person’s:

We will not be obliged to carry any child less than 14 years old unless that child is accompanied by a responsible person aged 16 or over.

3.4 Payment

Payment must be made prior to travelling on any vehicles supplied by the company.

3.5 Concessionary Travel Scheme

Michael Friel Coaches service is not part of a Free Travel Scheme; we do not accept the Department of Social and Family Affairs Free Travel Pass.

3.6 Refunds for cancellation of service

If the coach you were booked to travel on, is cancelled or there are insufficient seats available and as a consequence you reasonably decide not to travel, you may claim a refund if you return the ticket to the office.

3.7 Time Limit

Where travel is cancelled over 72 hours before time of travel, a refund will be made subject to an administration fee of €5.00 per ticket/seat. Booking fees are also non refundable.

There is no refund for ‘no show’, lost or stolen tickets

No refunds will be made on partially used tickets under any circumstances

3.8 Cancellation by the customer

We cannot issue refunds within 72 hours of the scheduled departure time for an event.

3.9 Cancellation by the Company

In the event of any emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event over which the company has no control (including adverse weather and road conditions), the company may cancel the service by returning all money paid by the ticket holders without further or other liability.

4. Breakdown and Delays

The company gives its advice on journey time in good faith. However, as a result of a breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the ticket holder as a result.

5. Complaints

In the event of complaint about the company’s services, the customer should endeavour to seek a solution by seeking assistance from the driver or from the company. If this avenue has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the service.

6. Refreshments and Alcohol Drinks

Food and drink may not be consumed on any vehicle without prior written consent from the company.

7. Passenger Property

All vehicles used by the company are subject to restrictions on carrying luggage for statutory safety reasons. The ticket holder accepts that the driver shall be the sole judge as to whether and to what extent passengers’ property is carried. Large, bulky items may not be able to be carried, and the hirer should take all steps to notify the company in advance of such requirements. The company accepts any personal property of the hirer and passengers on the understanding that it will take reasonable steps to avoid loss or damage. The ticket holder should notify the company or the driver if items of exceptional value are to be carried on the vehicle. It is the ticket holder’s responsibility to minimise risk of loss when property is left unattended.

8. Permitted Luggage

Each passenger is allowed two medium sized suitcases or rucksacks (no more than 20kgs per item). In addition, one small item of hand luggage, capable of fitting in an overhead luggage rack or under the seat is permitted. All luggage must be labelled and is carried at owners’ risk. Medications, money, travel/identify documents and other valuable items must not be carried in luggage but should be carried on the person at all times. We may agree to carry, subject to available accommodation, additional luggage, provide that they are packed in a suitable protective packaging. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make. Fragile items such as electrical goods, portable televisions and radio will only be carried if they are of reasonable size and securely packaged.

9. Prohibited Luggage

The Company is not obliged to carry any of the following items of luggage and passengers may not bring them onto the coach – any weapons, drugs or solvents (other than medications), live or dead animals, fish or insects.

10. Our liability for loss or damage to luggage

The Company does not accept liability for loss or damage to the passenger’s luggage or to any possessions of the passenger (however caused).

11. Lost Luggage – Our liability for lost luggage:

If we are notified that you have left behind or lost any of your luggage on a coach or at a station, we shall take reasonable care of that luggage when it is located. If you have not collected your lost luggage within 1 month of our receiving or finding it, we may dispose of your luggage in any manner we wish. We shall be entitled to open and examine any left luggage or lost luggage. If there any items which we consider are dangerous or perishable, or otherwise unsuitable for storage, we shall be entitled to dispose of those perishable items within 48 hours of our receiving or finding such items. If you find any property of any other person on any coach or at any station, you must hand it over to us immediately. If you find any property on any coach you shall hand it over to the driver where possible.

12. Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose behaviour prejudices safety. You will be held responsible for any damage caused to the vehicle by you or any person you may have reserved a seat for. Where the service is to a sporting or music event, the passenger should be aware of the legal requirements relating to alcohol and the conditions of entry to sporting events / public places.

13. Agency Arrangements

Where the company sub-contracts vehicles from other operators at the request of the hirer and where the company arranges ancillary facilities such as meals, accommodation, ferries, entrance fees, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of the hirer. Any terms and conditions imposed by such other suppliers through the company shall, insofar as they are supplied to the hirer, be binding on the hirer as if he/she has directly contracted such services and the hirer shall indemnify the company against any loss, claim, damage or award in respect of a breach of supplier’s terms and conditions brought about by the hirer’s actions.

14. General Terms & Conditions:

Legal identity

Michael Friel Coaches, a company registered in Ireland (Registered Business Number 596378, international Road Passenger Licence 210024891), whose registered office is at Drumenan, Newmills, Letterkenny, Co Donegal.

Disclaimer

This information published on frielcoaches.com is provided as a convenience to visitors and should be used for information purposes only and is subject to change without notice. While Michael Friel Coaches uses all reasonable efforts to ensure that the information contained on its website is current, accurate and complete at the date of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Michael Friel Coaches can therefore not be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on this website.

Availability of website

We will try to keep frielcoaches.com available but cannot guarantee that this website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other Internet-connected device.

Website modifications

We reserve the right to make changes or corrections, alter, suspend or discontinue any aspects of our website or the content or services available through it (although we will honour any existing reservations or provide a refund in the event of unavoidable cancellations). Unless explicitly stated otherwise, any new feature, content, products and services offered shall be subject to these terms and conditions.

Links to other websites

Website links from frielcoaches.com exist for convenience and information and Michael Friel Coaches makes no representations regarding, or accepts any responsibility or liability for the products, services or information (or any reliance on it) contained on any such site. The existence of a link to another website does not imply or express endorsement of its provider, product or services by Kelly Travel

Michael Friel Coaches is wholly owned and operated by Michael Friel. Main Office tel: +353749137379 or +353876656582 E: [email protected] Website: frielcoaches.com